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| Help and FAQs |
Need answers? Please check out our comprehensive list of Frequently Asked Questions below:
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How do I pay for my order? |
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Upon receipt of your order, a member of our team will call you to confirm your details, inform you of the carriage costs for your order and establish how you wish to pay.
If you wish to pay by debit or credit card we will take the card details over the phone and post you a copy of your invoice and card receipt. Your order will then be processed immediately.
If you wish to pay by cheque, we will issue a pro-forma invoice. Please bear in mind that goods will only be despatched once your cheque is cleared, and this may therefore have an affect on delivery times.
If you require any further information, please do not hesitate to contact us at info@arenaonline.co.uk. |
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What will be the delivery cost of my order? |
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Delivery costs vary depending upon the product and quantity ordered, and sometimes the delivery location. Rather than charge everybody an average delivery fee, we will calculate the cost based on what you have ordered, and inform you of this charge when we call to collect payment. If you are local to us, you can of course choose to collect your order.
Your order will be despatched on a standard service, which will deliver your goods before 5.30pm, however other services may be available upon request. (EG Before midday)
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| Q: |
When will I receive my order? |
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If you have ordered hardware only, it will be despatched within 2 working days of receipt of payment. Where graphics have also been ordered, we will despatch within 3 working days of payment and and your approval of the print-ready artwork. |
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| Q: |
Which material is best for my banner? |
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Bannerstands can be printed on either Premium or Ecolam material, whereas Pop-up stands are printed on either Premium or Ecolam LS material. The information below should help you decide which option is best for you.
Premium LS Graphics Premium LS graphics are printed on a very high quality polyester film which has a bright white background colour on the front image side and a grey backing on the rear that stops any light shinning through the graphic from behind. This is especially useful if the graphic is placed in front of a window. Once printed, the front surface is laminated with a scratch resistant sealing film that protects the image from rough handling and finger marks. The graphic is printed using fade resistant pigmented inks to give it a longer life and as the materials are all non tear film products, it can withstand heavy, long term useage that can extend over a number of years.
EcoLam\Ecolam LS Graphics EcoLam graphics consist of high contrast printed paper laminated both sides with film. These graphics are intended for lighter and shorter duration useage than the Premium LS product but are none the less surprisingly durable and tear resistant. The front is laminated with a scratch resistant film which also prevents finger marks onto the image during handling.
On Bannerstand graphics the rear side is laminated with a balancing clear gloss film to reduce any tendency to curl. On Pop-Up Systems EcoLam graphics, the rear is laminated with a white opaque film that has light stopping properties so that the Pop-Up frame cannot be seen through the image.
We exclusively use pigment inks that give a very good resistance to daylight/UV fading. The high print quality is the same as with Premium LS.
PVC PVC is very tough and waterproof, and is therefore suitable for all outdoor applications, as well as indoor use. Our PVC graphics can either be fitted to banner systems, or can simply be finished with eyelets so that you can tie to fences etc.
Fabric Some systems require the graphics to be printed onto Polyester Weave fabric. These graphics are still of the same high print quality, and are rollable and lightweight.
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| Q: |
What size should I set up my artwork? |
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System sizes can be downloaded from our Artwork Guide page. Alternatively, we can email you an artwork template that contains this information. Please contact us on 019336 413116 or studio@arenaonline.co.uk if you would like an artwork template or have any questions about setting up your artwork. |
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| Q: |
In which formats can I supply my artwork? |
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Please see our Artwork Guide section for artwork specifications. |
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| Q: |
How can I send my artwork to you? |
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By post : Arena Studio, Unit 3a Sanders Lodge Industrial Estate, Rushden, Northants, NN10 6BQ. By email : studio@arenaonline.co.uk (up to 5mb only please). By ftp: If using your own ftp site please provide us with relevant user name and password. If you do not have an ftp site there are a number of free ftp's available, such as yousendit.com and sendthisfile.com. |
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| Q: |
Is my artwork OK? |
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Upon receipt of your artwork we will run pre-print checks to ensure that it is suitable for printing at the required size. If we find any issues, we will advise you of these so that you can amend and re-supply the artwork. If your artwork is ok we will email you a low resolution PDF proof for approval. |
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Will I receive a proof of my artwork before it is printed? |
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We will email you a low resolution pdf proof which you must approve before we can commence printing your graphic. If you require a printed proof please call 01933 418364 for costs. |
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| Q: |
I do not have a designer/any artwork for my banner. |
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Arena offers a design service and will be happy to quote to design your artwork. Simply email your brief to us as studio@arenaonline.co.uk and we will provide you with a quote. (You will need to send us your logo and any images to be used on your design to enable us to cost your artwork). |
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| Q: |
Can you print a specific colour on my banner? |
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A colour matching service is available upon request, at a cost of £25+vat. You will need to provide us with a Pantone (uncoated) reference number or some printed material to match to, and we will achieve the closest match possible. (Please note: we cannot guarantee an exact colour, but will achieve the closest match possible. We are unable to print metallic colours.) |
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| Q: |
I cannot find the product I need on the site. |
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If you are looking for a bespoke display system, need replacement graphics for an existing system or graphics for a Shell Scheme, please call 01933 418364 or email your requirements to info@arenaonline.co.uk |
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| Q: |
I am not happy with my stand/graphic. |
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We make every effort to ensure that we issue you with goods that you will be happy with. However, if you are nor satisfied with your product please contact us on 01933 418364 or email info@arenaonline.co.uk. A copy of our current Complaints Procedure is available on request. |
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